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I experienced the best customer service in a long time from the Philippine Airlines Tokyo Office. I was given step-by-step instructions by the woman behind the counter on how to use my travel voucher. She had a kind disposition and was patient. I had to wait very little because the office was spotless and uncrowded. I especially appreciated that they provided me with an English-language written guide. For me, it made things simpler. I was pleased by their kind demeanor and prompt assistance.
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