About
Business development, technology, and services executive with nearly 20 years of international experience implementing and leading technical service organizations within the life sciences, healthcare, software, and outsourcing industries. Extensive experience supporting SaaS clinical management, and SaaS CRM solutions. nnSpecialties: Global operations management, strategy alignment planningnCross-functional leadership, organizational transformation, salesnUS, EU, AP customer service implementations, customer experience focusnInformation Technology, SaaS systems implementation, Clinical information systemsnProblem management, project management, process designnRoot cause analysis, CAPA, clinical regulatory awareness nShoring, outsource, offshore partnerships, Help DesknGlobal hardware provisioning, customer support, customer servicenMetric dashboard design, reporting, analysisnFinancial planning & control, budget, P&LnEHR, Telemedicine, mHealth
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