Attuned Intelligence
AI call center agent with human oversight
New Castle, Delaware, United States
Attuned Intelligence operates a supervised voice AI platform purpose-built for hospital call centers. The platform instantly answers every patient call, automatically resolving up to 70% of interactions, and integrates with EHR systems. It supports multiple languages and has demonstrated rapid deployment at health centers like Lowell Community Health Center and Chicago Health Alliance.
How We Help
Problem Statement
Hospital call centers are overwhelmed and inefficient, leading to long wait times and poor patient experience. Attuned Intelligence solves this by automating patient call resolution.
Core Technology
Supervised voice AI platform with multiple specialized AI agents, including language understanding and safety supervision, using layered AI supervision with transparent human oversight.
Key Differentiators
Rapid live deployment (within 10 days); Resolves up to 70% of interactions automatically; 24/7 call handling; Supports multiple languages for diverse patient populations; Handles emergencies, medication questions, billing inquiries, and medical records requests; Team includes engineers and researchers from DeepMind, Google, AssemblyAI, and InstaDeep
Clinical Focus
Hospital Call Centers; Patient Interaction; Language Access
Company Info
- Business Model
- B2B SaaS
- Founded
- 2024
- Total Funding
- Only accessible to MedStartr community members. Join now
Only accessible to MedStartr community members.
Join now - Website
- www.attuned-intelligence.com/
Categories
Disease Areas
Technologies
Clinical & IP
Clinical Validation
Live deployment at Lowell Community Health Center (10-day implementation) handling 6,000+ calls weekly with 70% automation rate across routine requests, urgent issues, and medication questions. Supervised AI architecture with transparent decision-making and real-time human oversight.
Only accessible to MedStartr community members.
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